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Shipping & Returns

Returns Policy

All Sales are final unless merchandise is damaged unless and RMA is issued by PB Backdrops and More.  All Returns are subject to a restocking fee of a minimum of 15%.


You should expect to receive your refund within 1  week of us receiving the returned merchandise.  Once the merchandise is accepted back PB Backdrops will inspect the merchandise for damage. 

If you need to return an item please contact us via email, phone or Facebook Messenger. We will issue you an RMA.  Returns will not be accepted without an RMA.  949-292-5186 or brian@pbbackdrops.com.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider we choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

All Tension Fabric products are made to order unless otherwise specified.  Production time is 1-2 days from the time we receive approved artwork and then 2-5 days in the air to you if you are in the U.S. and 3-10 days outside the U.S.

PB Backdrops is not responsible for taxes and duties on any products shipped to other countries.

 

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