All Sales are final unless merchandise is damaged, and unless an RMA is issued by PB Backdrops and More. All Returns are subject to a restocking fee of a minimum of 15%.
You should expect to receive your refund within 1 week of us receiving the returned merchandise. But only once PB Backdrops has inspected and cleared the merchandise of damage.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you need to return an item, please contact us via email, phone or Facebook Messenger. We will issue you an RMA. Returns will not be accepted without an RMA. You can call us at 949-292-5186 or email firstname.lastname@example.org.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider we choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
All Tension Fabric products are made to order unless otherwise specified. Production time is 1-3 business days from the time we receive approved artwork and then 3-7 business days in the air to you if you are in the U.S. and 4-10 days outside the U.S.
PB Backdrops is not responsible for taxes and duties on any products shipped to other countries.
PB Backdrops is not responsible do to delays by the shipping carriers, weather, or customs holds.